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Articles on:Troubleshooting and FAQs
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  • “You’ve reached the weekly LinkedIn invitation limit”: What it means and what to do.
    This is one of the most common reasons users notice a temporary pause in Botdog’s activity and the good news is, it’s perfectly normal. What does “You’ve reached the weekly invitation limit” mean? LinkedIn gives every account a weekly allowance of connection requests. Once you reach that cap, LinkedIn shows this alert: “You’ve reached the weekly invitation limit.” When that message appearSome readers
  • Why are my invitations or messages not sending?
    If your Botdog campaign isn't reaching as many people as you expected, several factors could be at play: LinkedIn Connection Limits: LinkedIn caps weekly invitations (typically around 50 for free accounts, 150-200 for premium). You might have hit this limit across all your LinkedIn activities. Import Errors: Some LinkedIn URLs in your list may be incorrect or invalid. Outdated or deactivated profiles can also cause issues. Target Audience Availability: Not allSome readers
  • Troubleshooting CSV Import Issues
    CSV imports are a powerful way to bring your own lead lists into Botdog, but they can sometimes be tricky. Here's an expanded guide to troubleshooting CSV import issues: Check File Format Ensure your file is saved as a true .CSV (Comma-Separated Values) file. Some spreadsheet programs may save as .XLS, .XLSB or .XLSX by default. This formats also work with Botdog. Verify Columns Your CSV must contain a column with LinkedIn profile URLs. Label this column clSome readers
  • Does syncing pull in my entire LinkedIn message history, or only the message history related to contacts I’ve reached out to through Botdog?
    It will only sync conversations tied to contacts that you’ve reached out to through Botdog. It does not sync your entire LinkedIn message history.Some readers
  • How to Change Your Email Address
    Steps to Change Your Email Navigate to your account settings at https://app.botdog.co/settings/account Find the "Email" field showing your current email address Click on the (Change email address) link next to your email Enter your new email address Save your changes You will receive a verification email at your new email address. You must click the verification link to complete the change. (https://storage.crisp.chat/usersFew readers

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